This policy covers your Dukan24x7 subscription. Refunds to your own store’s customers follow the policy you set for your store.
1. Free trial
A free trial is not charged. If you do not continue after it, nothing is billed.
2. Cancelling
You can cancel your subscription at any time by writing to [email protected] from your account’s email address. Cancellation takes effect at the end of the period you have already paid for, and your store stays available until then. You will not be charged again.
3. Changing plans
You can move to a higher or lower plan at any time. The new price applies from the next billing period unless we agree otherwise with you.
4. Refunds
Subscription fees already paid are not refunded for the remainder of a period, except where the law requires it.
If you were charged by mistake — for example twice for the same period, or after you had cancelled — write to us and we will refund that amount in full to the original payment method. Refunds are usually received within 7–10 working days, depending on your bank.
5. Unpaid invoices
If an invoice stays unpaid after our email reminders, the store may be suspended until it is paid; paying it restores the store.
6. Contact
Questions about a charge or a refund: [email protected].